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Hi all, is that with CE (see glue on the Robot)? That is very important for EU or Germany. Thanks and regards.

By Adnan Sep-01/2018 06:04:52

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Hello Adnan,For your issue, please kindly note:Hi,this robot is approved by CE.
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Hi, When will the EU version become available again? Greetz markus

By Markus Mar-21/2018 20:37:19

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Hello Markus,This item is not in stock in EU warehouse temporarily.Once it is back to our EU warehouse,we will update it on the website.Please keep an eye on our website.Thank you for your attention.
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Hi, does the first generation also support wet sweeping or only GEN 2?

By Thomas Mar-21/2018 19:07:17

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Hello Thomas,No, the first generation doesn't support wet sweeping.
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Hi, where is the warehouse "DE-HK" located? Do you have a list containing all of your warehouses?

By Christian Mar-16/2018 12:29:56

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Hello Christian,DE means the language of the website and targeted country.If you choose the CN, HK and HK-2 warehouses, the shipment is from China.If you choose the G-W warehouses, shipping is made from the countries in Europe.
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I tried to order the Xiomi Roborck 2th generation EU version but it said, that i can't be shipped to germany. When will this problem be solved???

By Felix Mar-05/2018 14:37:38

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Hello Felix, We ship everywhere in the world from the HK warehouse.Priority Line    16 - 27 business days    FREE SHIPPING    Expedited Shipping    9 - 19 business days    $21.48    Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.
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Hello. I tried to order one of the Xiami Mi Vacuum Cleaner second generation in the international version and put one into the basket. The only possible warehouse is DE-HK. After I have completely entered my address data for a delivery to Germany, there was the notification that there is no possible shipping option to Germany and the website went back to the basket view. Is it possible to order one of these vacuum cleaners (second generation / international version) with a delivery to Germany? Thanks for your answer. Best regards. Andreas L.

By Andreas L. Mar-03/2018 12:36:22

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Hello Andreas,We are pleased to inform you that we can ship all over the world, including your country.
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Hi! Which Location is the EU Warehouse EU-CN ? I mean which country? Is it england or Czeck Republic or where it is? Kind regards

By Dominik Jan-13/2018 14:10:45

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Hello Dominik, EU-CN is in China.You could choose warehouse when you make orders.If there is not warehouse option, it means that we will ship it from China warehouse.
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Hi! Why can't this product to Hungary shiping?

By Szabi Oct-31/2017 19:13:39

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Hello Szabi, We can ship to your country viaPriority Line    35 - 40 business days    FREE SHIPPING    Expedited Shipping    3 - 7 business days    $27.65    
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it always tells me i didnt chose a shipping prioraty, but i cant choose one its autoselected germany priority line ... ?

By Martin Sep-28/2017 13:24:40

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Hello Martin, We can ship to your country viaPriority Line    8 - 18 business days    FREE SHIPPING    Expedited Shipping    3 - 7 business days    $52.19    
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Are there any replacement parts to buy?

By Stony Aug-23/2017 19:49:39

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Hello Stony,You can choose the parts here https://www.gearbest.com/robot-vacuum-accessories-c_12231/